Hi,
We upgraded our system from 2.4.8.5 to 3.3.0-16. We are not getting a copy of all email communications to primary contact email. This feature was active in version 2.4.8.5 and a copy of all messages (new submission, uploaded revised manuscript, received referee reports etc.) was sent to the primary contact. How can we make this setting in version 3.3.0-16? I would be happy if you help me.
What application are you using? : 3.3.0-16
Request: We want to receive a copy of all incoming and outgoing e-mails to the primary contact address.
If you’ve upgraded from OJS 2.4 to 3.3, you’ll no doubt notice some pretty drastic changes. OJS handles notifications quite a bit differently than it does in OJS 2, and it does so by giving users granular control over which messages they receive. Users can change their individual notification settings from their own profile under View Profile > Notifications.
It’s also worth noting that notifications related to a specific submission may depend on whether or not the editor (or whomever) is assigned as a participant in a given submission. You can get a better sense of how this works in OJS 3.3 by looking at our learning OJS guide:
Thank you for your message, I looked at the documents you sent. First of all, I could not find the setting section for the following section in OJS 3.3.0-16.
Secondly, sometimes the system appears to have sent an email, but the email server does not send an email out due to an internal error, but it sends the related copy email to the address into the server. Therefore, if a copy of all messages is sent to an address such as managing@eurjchem.com, we can forward this message to the recipients when necessary.
Hmmm… you’re right - I don’t see it either. The documentation could be mistaken - let me look into that.
To speak to your second issue - it’s difficult to know what might be going on here, but we do have a number of suggestions on email configuration/troubleshooting that you (or possibly your systems administrator, if that’s not you) might want to look into: https://docs.pkp.sfu.ca/admin-guide/en/deploy-email
There’s code to send the notification to the primary contact in OJS 3.3 though. Is the “internal error” happening at OJS? If not, then it will be easier to get some help with the technical support of your server, then, if it’s something we’re doing wrong, you can come back here with more details.
When I submit a decision in OJS2 (e.g. Revision request), I receive a cc copy of the revision decision email and its attachments.
In OJS3, when I send a decision to the Author (e.g. Revision request), I, as the Editor, cannot receive a copy of this message (email) in my email account. So I’m not sure if the email went through or not.
Therefore, I would like to receive a copy of all communications in my account.
Thanks for reply.
I prefer/want to update the source code which sends emails on OJS3.
I checked but I did not find which php code sending email.
Could you please assist me to about which php codes sending emails.
Best wishes
