OJS 3.3.0.13 Submission Section Does not Work

[Jovan_Shopovski]

Hello
We have two websites using the OJS 3.3.0.13 version. When logging in to the system the SUBMISSION/DASHBOARD section does not work. It shows HTTP ERROR 500
The other sections such as ISSUES, ANNOUNCEMENT…work and the websites work
However, we can not manage new submissions or upload new papers.

Both websites are on the same hosting.

[rcgillis]

Hi @Jovan_Shopovski,

For the 500 errors it is best to check your PHP error log, which often provides more clues about these errors. If you are unsure of how to do that, please see this post here:

How do I find my PHP error log?

If you see a blank page, or start an operation that appears to never complete, or receive a 500 error code, it’s likely that you have encountered a PHP error. In order to find out the cause, you’ll need to check your PHP error log for details. Where you’ll find your PHP error log will depend on your server’s setup. In most shared hosts, there is a directory called logs or something similar. If your server uses CPanel, you may have an entry there called “Errors”. You may also be able to check yo…

-Roger
PKP Team

[Jovan_Shopovski]

Thanks for the reply. Here is the error

[asmecher]

Hi @Jovan_Shopovski,

It looks like you are missing at least one file (classes/statistics/StatisticsHelper.inc.php) from your OJS installation. Make sure all the files from the OJS download package are present in your install.

What is your files_dir in config.inc.php? It looks like it might not be correct, or like file permissions there might not be set to allow OJS to access it.

Regards,
Alec Smecher
Public Knowledge Project Team