OJS 3.2.1-1: production galleys not loading

Software Support
1

Hello,

I’m having troubles with one article, the production galleys keeps on loading and never shows the option to add files:

image

and here is the console error message:

image

My php logs are not showing anything, do I have to activate the “debug” option on the config.inc.php file?

I hope you guys can help me with this!

Best regards,

Juan

2

Hi @Juan_Lopez,

There should definitely be something in your PHP error log corresponding to this 500 response; I’d suggest checking again.

Regards,
Alec Smecher
Public Knowledge Project Team

3

Thanks for the reply,

I tried turning the debug option into “on” but my ssl_error_log and my php_error_log doesn’t show anything about this issue

4

Hi @Juan_Lopez,

The debug option won’t help – in fact it’ll probably prevent your installation from working. If your server keeps a separate web server error log (e.g. Apache error log), you might also try looking there.

Regards,
Alec Smecher
Public Knowledge Project Team

5

My error log is not showing any error from this… in the meantime I did the editorial process all over again for the article that was presenting the problem.

I’ll be in touch if this happens again in the future.

Thanks for your time

6

Hi @asmecher , how are you?

I have the same error. OJS 3.2.1-1 it’s a multijournal upgraded from OJS 2

In some articles, galleys always loading.

server log only says:

X.X.X.187 - - [12/Jan/2021:05:21:28 +0100] “GET /index.php/XX/$$$call$$$/grid/article-galleys/article-galley-grid/fetch-grid?submissionId=5602&publicationId=16782&_=1610425331012 HTTP/1.1” 500 - “https://XX.es/index.php/XX/workflow/index/5602/3” “Mozilla/5.0 (X11; Linux x86_64; rv:84.0) Gecko/20100101 Firefox/84.0”

I see in this article 2 versions. I see that admin removed one file from revision stage (log activity)
Perhaps, can this cause it?

Thanks

7

Hi @juanito,

That looks like it’s from the access log; the PHP error log should have more information on what’s causing that 500 error.

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like
8

Thank you @asmecher .

I could to see the error:

[13-Jan-2021 02:19:23 UTC] PHP Fatal error:  Uncaught Error: Call to a member function getFileId() on null in /var/www/XXX.es/www/lib/pkp/controllers/api/file/linkAction/FileLinkAction.inc.php:46
Stack trace:
#0 /var/www/XXX.es/www/lib/pkp/controllers/api/file/linkAction/DownloadFileLinkAction.inc.php(37): FileLinkAction->getActionArgs(NULL, 5)
#1 /var/www/XXX.es/www/controllers/grid/articleGalleys/ArticleGalleyGridCellProvider.inc.php(90): DownloadFileLinkAction->__construct(Object(Request), NULL, 5, 'html')
#2 /var/www/XXX.es/www/lib/pkp/classes/controllers/grid/GridCellProvider.inc.php(56): ArticleGalleyGridCellProvider->getCellActions(Object(Request), Object(ArticleGalleyGridRow), Object(GridColumn))
#3 /var/www/XXX.es/www/lib/pkp/classes/controllers/grid/GridHandler.inc.php(1104): GridCellProvider->render(Object(Request), Object(ArticleGalleyGridRow), Object(GridColumn))
#4 /var/www/XXX.es/www/lib/pkp/class in /var/www/XXX.es/www/lib/pkp/controllers/api/file/linkAction/FileLinkAction.inc.php on line 46

I think that… if you remove file on revision stage or ¿galley? then, residual record left in the database?

9

Hi @juanito,

This might be issue #5740 – I’d suggest trying the database query suggested there. But please do take a complete database backup before doing that, just in case.

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like
10

Thank you @asmecher

Output:

SELECT pg.file_id FROM publication_galleys pg LEFT JOIN submission_files sf ON (pg.file_id = sf.file_id) WHERE pg.file_id IS NOT NULL AND sf.file_id IS NULL;

| file_id |
+---------+
|       0 |
|       0 |
|       0 |
|       0 |
|       0 |
|       0 |
|       0 |
|       0 |
|       0 |
|       0 |
|       0 |
|       0 |
|   20949 |
|   20951 |
|   20953 |
|   21737 |
|   23187 |
|   23189 |
|       0 |
|       0 |
|       0 |
|       0 |
|       0 |
|   50295 |
|   51274 |
|   51274 |
|   52849 |
+---------+

Can i do UPDATE without fear, after backup?

UPDATE publication_galleys SET file_id = NULL WHERE file_id IN (SELECT pg.file_id FROM publication_galleys pg LEFT JOIN submission_files sf ON (pg.file_id = sf.file_id) WHERE pg.file_id IS NOT NULL AND sf.file_id IS NULL);

Thanks

11

Hi @juanito ,

The 0 values are probably not the issue (those probably correspond to remote galleys, I think). The rest of them, however, seem to be missing files and should be corrected. But yes, take a backup first.

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like
12

Thanks @asmecher . It’s work. I owe you 3 pizzas :pizza: