OJS 3.2.0.3 Blank statistic Graph problem

Hi, my journal has a sam problem in OJS 3.2.0.3, has shows a blank statistic graph (no user data and downloads data), also in statistic page in the abstract and file view shows no user metrics, what i need to do? I turn ON “Scheduled Tasks” but still the same problem. Also, do i need to turn on PATH_INFO, you can show in the photo it is disabled. I put two photos and example link: IFRS 9 Transition Effect on Financial Stability of Kosovo Commercial Banks | PRIZREN SOCIAL SCIENCE JOURNAL
Screen Shot 2021-05-30 at 12.14.40
Screen Shot 2021-05-30 at 21.39.32

Hi @thelaris

Have you configured your statistics tasks to run daily? It seems they are not running automatically and you will have to set them properly.

https://docs.pkp.sfu.ca/admin-guide/en/statistics#configure-scheduled-tasks

Best,
Israel

@israel.cefrin

I make enable Acron and i reload it from pluggins but still same problem, sam shows in website does not have data yet. same in stratistics dhow 0 metrics.

What can i do?

Hi @thelaris

It seems you have a similar issue that was discussed in this thread:

Please, have a look and check your installation according to the discussion. It can be related to your base_url or the tasks parameters in your config.inc.php file.

Best,
Israel