OJS 3.2.0.3 Blank statistic Graph problem

Software Support
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1

Hi, my journal has a sam problem in OJS 3.2.0.3, has shows a blank statistic graph (no user data and downloads data), also in statistic page in the abstract and file view shows no user metrics, what i need to do? I turn ON “Scheduled Tasks” but still the same problem. Also, do i need to turn on PATH_INFO, you can show in the photo it is disabled. I put two photos and example link: IFRS 9 Transition Effect on Financial Stability of Kosovo Commercial Banks | PRIZREN SOCIAL SCIENCE JOURNAL
Screen Shot 2021-05-30 at 12.14.40
Screen Shot 2021-05-30 at 21.39.32

2

Hi @thelaris

Have you configured your statistics tasks to run daily? It seems they are not running automatically and you will have to set them properly.

https://docs.pkp.sfu.ca/admin-guide/en/statistics#configure-scheduled-tasks

Best,
Israel

3

@israel.cefrin

I make enable Acron and i reload it from pluggins but still same problem, sam shows in website does not have data yet. same in stratistics dhow 0 metrics.

What can i do?

4

Hi @thelaris

It seems you have a similar issue that was discussed in this thread:

Please, have a look and check your installation according to the discussion. It can be related to your base_url or the tasks parameters in your config.inc.php file.

Best,
Israel

5

is it this code in config?

When using web_cache, configure a tool to periodically clear out cache files
; such as CRON. For example, configure it to run the following command:
; find …/ojs/cache -maxdepth 1 -name wc-*.html -mtime +1 -exec rm “{}” “;”
web_cache = Off
web_cache_hours = 1

do i nee to change here anything?

its based on url “The canonical URL to the OJS installation (excluding the trailing slash)
base_url =http:”,

but my journal website is HTTPS , is this a problem?

6

@israel.cefrin
is it this code in the config?

When using web_cache, configure a tool to periodically clear out cache files
; such as CRON. For example, configure it to run the following command:
; find …/ojs/cache -maxdepth 1 -name wc-*.html -mtime +1 -exec rm “{}” “;”
web_cache = Off
web_cache_hours = 1

do i need to change here anything?

it’s based on url “The canonical URL to the OJS installation (excluding the trailing slash)
base_url =http:”,

but my journal website is HTTPS , is this a problem?

7

Hi @thelaris

It is recommended to use the same protocol in base_url that you use in your current production journal.
When you change it in yout config.inc.php file you will need to re-run the statistics.
Please, refer to the documentation link about how to process it:
https://docs.pkp.sfu.ca/admin-guide/en/statistics#processing-log-files

Best,
Israel