[OJS 3.1.1.4] Not Receiving Password reset email

Software Support
1

Users are saying that they are not able to receive the password reset email. I am using ojs 3.1.1.4. All other email function works except the reset email. what could be the solution.

Thanks

2

Hi @dwangdi,

Are they sure emails are not in the ‘spam’ folder?

Regards, Primož