[OJS 3.1.1-4] No article view

Software Support
1

@asmecher Hello there!

An urgent help is required please. When we try to click on any article the detail page is showing nothing just a blank page is showing.

For example when we click on a specific article the URL is
https://ourdomain/index.php/ourname/article/view/3211

A blank page appears. Please help

2

Hi @Haroon_Sattar,

Check your PHP error log for details. Please include the version of OJS that you’re using in your posts.

Regards,
Alec Smecher
Public Knowledge Project Team

3

The error log is empty and OJS version is 3.1.1-4

4

Hi @Haroon_Sattar,

The log shouldn’t be totally empty – there should at least be some warnings there.

Regards,
Alec Smecher
Public Knowledge Project Team

5

It is empty, further the browser console also not showing any warning.

6

Hi @Haroon_Sattar,

Are you sure you’re looking at the right log? See How do I find my PHP error log?

Regards,
Alec Smecher
Public Knowledge Project Team

7

@asmecher
Thank You for your kind support

There is an option of Errors in my cpanel which is empty.

8

Hi @Haroon_Sattar,

I think it’s likely that you’re looking at the wrong log. What you’re looking for is your PHP error log; try the instructions at the above thread to find it. You should definitely find at least some warning messages.

Regards,
Alec Smecher
Public Knowledge Project Team

9

@asmecher Thank You for your kind support. The issue was at our hosting end. I have another query, for some of the articles the Editorial History is not showing, when I click on Editorial History the pop up keeps showing loading and nothing appears, However the editorial history works fine for almost 99% articles. loading

10

Hi @Haroon_Sattar,

Could you post this as a new topic? It’s not related to this one. Make sure to include your OJS version and any relevant error log messages.

Regards,
Alec Smecher
Public Knowledge Project Team