OJS 3.1.1.2 User (journal manager) login keeps loading forever

Software Support
1

This happens when the user is in China. It is fine to log in the US. Tried different browsers, computers, and cell phones. Same problem.

2

Hi @Paul_Chen,

Does the journal use ReCAPTCHA?

Regards,
Alec Smecher
Public Knowledge Project Team

3

I don’t think so. I never have to use extra security method to log in. So I don’t think the journal is set up to use ReCAPTCHA. Where do I check?

4

;;;;;;;;;;;;;;;;;;;;
; Captcha Settings ;
;;;;;;;;;;;;;;;;;;;;

[captcha]

; Whether or not to enable ReCaptcha
recaptcha = off

; Public key for reCaptcha (see http://www.google.com/recaptcha)
recaptcha_public_key = your_public_key

; Private key for reCaptcha (see http://www.google.com/recaptcha)
recaptcha_private_key = your_private_key

; Whether or not to use Captcha on user registration
captcha_on_register = on

5

Hi @Paul_Chen,

It would be configured in your config.inc.php.

You might also try disabling the use of CDNs, if you have that turned on. It’s also in config.inc.php. I wonder whether those are blocked.

Alternately, check your PHP error log to see if anything relevant appears there.

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like
6

Set CND = off now and will ask my colleague to check and see if it works. Thanks.

7

It works with CND turned off. Thank you.

1 Like