Those are the settings I would check – the section “omit names” option, and the article’s option to override that setting. Are you sure there’s not something like a CSS directive that’s hiding the author names? Is the journal public, and if so, can you share an example link to an article with me?
Regards,
Alec Smecher
Public Knowledge Project Team
We are using a CSS that was developed in house, but we are using it on several journals and the others all display author names. Worth a check though; you never know what might have happened during the customization …