Notification Problem


When reviewers and other users submit the comments or …, they cannot receive any notification.
I do not find any answer in the forum yet.
How can I solve this problem?
I want know that where should notification like above shown to user?! in Task item is it true?
Thank you in advance.


Hi @mbabaei,

What specific action are these users taking that you’re suggesting should be accompanied by a notification?

Alec Smecher
Public Knowledge Project Team

@asmecher When a author’s answers an editor’s request Or, the reviewer will register his or her review about article in the system. Update decision processes and …
These items are ticked in the notification tab, but not working.

I have another question ? when i clicked on “Enable these types of notifications.” what happened?!
When do I click on this option Where should I see the changes?
And I would like to know exactly what is shown in the task box at the top of bar?

@bozana I do not know if this problem is related to this issue either
But when the reviewer completes the reviewer Form,and the editor confirms the reviewer’s decision
The author does not see items that have an checked “Included in message to author” option in the review form