We have a problem with non-expiring individual (login-based) subscriptions. When you add a user to a non-expiring subscription, the user can’t access the PDFs. May be that’s because you can’t enter a start date for a non-ending-subscription? There’s no problem, when you add a user to a subscription type, which is 1-year based.
@crowesn, thanks for tracking this down; it’s best to just post an issue in one place, or if posting in multiple places, to cross-link them to keep organized. I’ll close this in favour of the github issue.
Public Knowledge Project Team