Need help accessing our site

Hello- We had for years been using Open Conference Systems to host our conference. Our webmaster passed away recently (taking the primary administrator password with him) and we have since been unable to find a way to be added as new administrators on our site, or have it at least copied and migrated to a new instance so we could salvage the basic structure. Our webhost company seems unable to get us in. What are our options?

Hi @LLarson,

I’m sorry to hear that you lost someone on your team! My condolences.

There is a database-based password reset process you can follow; it’s described in:

Alec Smecher
Public Knowledge Project Team