My links to my "Privacy" and "Administration" pages produce a 404 error, OJS 3.3 LTS

Software Support
1

When I click on the Privacy or the Administration links the following error message is issued (the one below is for the Administration).

404 Not Found
Stack Trace:
File: /home/UserID/domains/JournalABCD/public_html/lib/pkp/classes/handler/PKPHandler.inc.php line 591
Function: Dispatcher->handle404()

File: /home/UserID/domains/JournalABCD/public_html/pages/index/IndexHandler.inc.php line 34
Function: PKPHandler->getTargetContext(Object(Request), Null)

File: /home/UserID/domains/JournalABCD/public_html/lib/pkp/classes/core/PKPRouter.inc.php line 397
Function: IndexHandler->index(Array(0), Object(Request))

File: /home/UserID/domains/JournalABCD/public_html/lib/pkp/classes/core/PKPPageRouter.inc.php line 246
Function: PKPRouter->_authorizeInitializeAndCallRequest(Array(2), Object(Request), Array(0), False)

File: /home/UserID/domains/JournalABCD/public_html/lib/pkp/classes/core/Dispatcher.inc.php line 144
Function: PKPPageRouter->route(Object(Request))

File: /home/UserID/domains/JournalABCD/public_html/lib/pkp/classes/core/PKPApplication.inc.php line 360
Function: Dispatcher->dispatch(Object(Request))

File: /home/UserID/domains/JournalABCD/public_html/index.php line 68
Function: PKPApplication->execute()

I have the Privacy information entered.

I am using OJS-3.3.0-20 LTS.

2

Hi @gagobezie,

Are you using URL rewriting (e.g. via .htaccess and mod_rewrite)? Have you changed your journal’s URL at some point since OJS was installed?

Regards,
Alec Smecher
Public Knowledge Project Team

4

Thank you @asmecher for your reply.

I haven’t changed the journal URL after installation. However, I have changed the base_url[journal] folder trying to fix plugin installation issues that I had encountered before I found out that it was caused by a mismatch in PHP Version.

Regarding URL re-writing, I am told that mod_rewrite is on by default by the hosting provider. And in my .htaccess file, I have the following code (I got it from online sources, as I am not proficient in this):

RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index.php/$1 [L]

Regards,

5

Hi @gagobezie,

If you have a base_url[index] setting in config.inc.php, it’s likely that it’s misconfigured and causing the problem with the administration link.

Regards,
Alec Smecher
Public Knowledge Project Team

6

Thank you, again, @asmecher, for your helpful response.

Regarding the Privacy statement, I managed to get it work by setting sitewide_privacy_statement = Off (I had changed it to On before).

Regarding the base_url[index], please suggest what I could do to fix the error. What I saw change, by changing the settings was it took me to the OJS Github page pointing to the pages/admin/index.php file.

Regards,

7

Hi @gagobezie,

What do you have in your base_url[...] settings, and what should your URLs be? (Feel free to PM me if you don’t want to post these publicly.)

Regards,
Alec Smecher
Public Knowledge Project Team

8

The Privacy page returning 404 error was resolved as indicated above.

The Administration page returning 404 error was resolved as follows:
First the pages/admin/ files were examined.
They had very long html content that may have been caused by earlier attempts to resolve other issues, among which a mismatch in PHP version (and hence failure to install plugins) were made;
Thefore, these files were deleted (leaving an empty pages/admin folder),
Then navigation to the Administration page was attempted, that worked as expected.

A lot of thanks go to @asmecher, for his ideas on this post and direct messages.

9

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