Most of the emails sent to authors, reviewers and readers are going to their spam folders

Software Support
1

Most of the emails sent to authors, reviewers and readers are going to their spam folders. How can we resolve this issue.
we are using email nadeemsheikh@cusit.edu.pk for sending emails.

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I am also trying to figure out how well my emails are being delivered. Email is hard, especially for newbies like myself. I think a lot of people will just use SMTP to a commercial email or mailing list provider and switch on the sender envelopes and DMARC compliance options around lines 302-344 in config.inc.php.

I have mostly been getting reasonable delivery with this approach and I think any problems I have encountered is because I needed to adjust the settings of my mail server or SPF/DKIM/DMARC records.

1 Like
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Dear @mathwise and @shaun,
which version you are using? In OJS 3.1.2 Global Sender is implemented, so the only need is one email address, which is from your mail server, so nobody will see it as spam.
Have a look at this thread:

just set your config in the indicated file, and it works like a charm.

Cheers,
Bogi

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We are using OJS 3.1.2. Kindly send me steps of configuration.

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It is in the answer to my post in the other thread:
Edit the following lines here:

We have changed:

allow_envelope_sender = On
default_envelope_sender = … put here an email from your mail server…
force_default_envelope_sender = On
force_dmarc_compliant_from = On