Dear OJS-Community,
because our OJS configuration contained a lot of outdated mail templates (especially BFR and OFR), all of which were always included in the Notify dropdown menu selection, I recently reset all mail templates.
Afterwards I transferred mail content customized by us back into the system (via Workflow > Email > Email Templates).
At first sight everything seemed to work. Now only the mails that are really relevant are displayed in the dropdown menu.
However, when adding new reviewers (Phase Review > Add Reviewers), the mail template REVIEW_REQUEST no longer appears in the corresponding selection menu. So at the moment we can not request reviewers.
Also resetting only the REVIEW_REQUEST mail template did nothing.
It is unclear to me what could be the reason for this.
Do you have any clues as to what could be causing this error?
How can I proceed now to narrow down this error?
Could maybe an OJS update to version 3.3.x help? We are currently using 3.2.1.2.
Many thanks in advance,
Best regards
Michael