Hello again, I am creating accounts in my magazine, but after deleting a user I can not upload another one with the same email because it shows that the email address is busy.
Verify the database and the user table. I do not see the instructions either.
You can delete users from the system by using the “merge users” feature, either in the journal manager’s web interface or with tools/ergeUsers.php.
When you merge an user to another, email address is removed from database.
Is it possible that the JM used the “Remove” feature, not the “Merge” feature? Remove just clears all roles from the user’s account, but does not delete the account. “Merge” will actually delete the user.
Regards,
Israel Cefrin
Public Knowledge Project Team
Remove option is related to current journal. Just have in mind a user can enroll diferent journals with different roles. So remove from one journal doesn’t imply it will remove from other. Imagine an user that is a reviewer in a journal but , at same time, he is an author in a different. If you remove feature was a complete dele, all his articles would be lost authoring.
That’s why merge exists, it allows transfer authoring to other user (e.g. a JM) and then clear author data, such email and on.
Regards,
Israel Cefrin
Public Knowledge Project Team