Journal manager can't download files in Editorial History unless they're a reviewer

I have an issue in my OJS 3.1.2.1 journal, and I’m not sure if it’s an error or the way things are supposed to work. The journal manager is unable to download any files in the editorial history of submissions that they aren’t a reviewer for. When they click on the download link they get:

  • status: false,
  • content: “You have not been assigned to this submission with a role that is allowed to access this operation.”,
  • elementId: “0”,
  • events: null

Is this the way things should work, or should journal managers have access to all files by default? If this is how it should be, is there a way to give them access to download the files without making them a reviewer of each submission? The journal manager has all of the other user roles as well.

Thanks,
Nick

Hi @nwoodward,

I have had similar issue with some articles that have been published before the OJS 2 - 3 upgrade. I guess that your case is the same.
My experience is that the root cause was that the journal manager has been assigned to the articles as an author.
If there is only a few articles causing issues, you can add the journal manager as a participant to them and should work.
If there are many such articles, like in my case, I simply created a new user with the journal manager role and asked the real journal manager to make login as the new user and with that gaining access to all articles.

Regards, Primož

Hi @primozs,
Thanks for your response. I think my situation is a little different, because the journal manager isn’t an author, reviewer, or editor of the submission. And the submission came in after we upgraded to 3.1.2.1. What’s really interesting is that even my own Site Administrator user can’t download the file. When I click on the Editorial History and then try to download the file I get the same message. That doesn’t seem like it should ever happen.

Thanks,
Nick