Hello, I am using OJS 3.3.0.10 currently. I had configured the ithenticate with OJS system and it was working fine. I was getting articles on iThenticate dashboard as well. Now I am getting an error of folder creation. Can anybody help please? OJS: 3.3.0.10 Ihenticate: v1.0.6.1 ;;;;;;;;;;;;;;;;;…

Hi @Maaz_Ahmed , The short answer (and not very helpful) is that your credentials don’t seem to be correct. OJS tries to connect to iThenticate in order to create a folder for the submission, but the iThenticate service is responding that your credentials haven’t been accepted. If you’re sure you p…

Hi Alec, Thank you for your reply. I am pretty sure that I am using correct email address and password. Even I can logged in ithenticate dashboard with same username and password. I am using username and password in the form and config.php file as well. Thanks!

Hi @Maaz_Ahmed , Do you see a folder group in your iThenticate account named “International Journal of Biotechnology for Wellness Industries”? If not, what happens when you try to create one? I wonder if the journal name isn’t too long for iThenticate’s folder group naming. Regards, Alec Smecher …

PKP Community Forum

Ithenticate plugin create folder

Software Support

Maaz_Ahmed August 31, 2024, 1:26pm 2