Hello,
I am using OJS 3.3.0.10 currently. I had configured the ithenticate with OJS system and it was working fine. I was getting articles on iThenticate dashboard as well. Now I am getting an error of folder creation. Can anybody help please?
OJS: 3.3.0.10
Ihenticate: v1.0.6.1
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
; iThenticate Plugin Settings ;
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
[ithenticate]
; Enable iThenticate to submit manuscripts after submit step 4
ithenticate = On
; The username to access the API (usually an email address)
username = “example”
; The password to access the API
password = “example”
please help.
Hi @Maaz_Ahmed,
The short answer (and not very helpful) is that your credentials don’t seem to be correct. OJS tries to connect to iThenticate in order to create a folder for the submission, but the iThenticate service is responding that your credentials haven’t been accepted.
If you’re sure you provided the right details – Are the credentials you’re using in the form of a username and password, or in the form of an API key? Typically a password would be something a human can remember, but an API key will be a long string of unintelligible text.
Regards,
Alec Smecher
Public Knowledge Project Team
Hi Alec,
Thank you for your reply. I am pretty sure that I am using correct email address and password. Even I can logged in ithenticate dashboard with same username and password. I am using username and password in the form and config.php file as well.
Thanks!