Ithenticate plugin create folder

Software Support
1

Hello,

I am using OJS 3.3.0.10 currently. I had configured the ithenticate with OJS system and it was working fine. I was getting articles on iThenticate dashboard as well. Now I am getting an error of folder creation. Can anybody help please?

OJS: 3.3.0.10

Ihenticate: v1.0.6.1

;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
; iThenticate Plugin Settings ;
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

[ithenticate]

; Enable iThenticate to submit manuscripts after submit step 4
ithenticate = On

; The username to access the API (usually an email address)
username = “example”

; The password to access the API
password = “example”

please help.

2

Ith error
Ith error1357×541 46.8 KB

3

Hi @Maaz_Ahmed,

The short answer (and not very helpful) is that your credentials don’t seem to be correct. OJS tries to connect to iThenticate in order to create a folder for the submission, but the iThenticate service is responding that your credentials haven’t been accepted.

If you’re sure you provided the right details – Are the credentials you’re using in the form of a username and password, or in the form of an API key? Typically a password would be something a human can remember, but an API key will be a long string of unintelligible text.

Regards,
Alec Smecher
Public Knowledge Project Team

4

Hi Alec,

Thank you for your reply. I am pretty sure that I am using correct email address and password. Even I can logged in ithenticate dashboard with same username and password. I am using username and password in the form and config.php file as well.

Thanks!

5

Hi @Maaz_Ahmed,

Do you see a folder group in your iThenticate account named “International Journal of Biotechnology for Wellness Industries”?

If not, what happens when you try to create one?

I wonder if the journal name isn’t too long for iThenticate’s folder group naming.

Regards,
Alec Smecher
Public Knowledge Project Team