Issue Publishing Error

[J-remy]

Hello,

I am getting an error message “An unexpected error has occurred. Please reload the page and try again” when I try to “schedule for Publication”.

It says that all requirements are met and gives the issue and DOI to be published. But the error pops up in the upper right hand of the screen. There is nothing reported in the error log but the developer tools give a 500 error,and point to the line r.send(i.hasContent && i.data || null) in jquery.min.

Steps I took leading up to the issue
The steps I followed was pretty much the standard process for publishing an issue. No other changes to the code base or shortcuts were followed.

What application are you using?
I am using OJS 3.3.0.21

Additional information

All help is appreciated. Thank you in advance.

[rcgillis]

Hi @J-remy,

Console logs tend to be less helpful - are you able to check your PHP error logs for messages there?

-Roger
PKP Team

[J-remy]

Hello, Thanks for the reply. The app is not logging any errors. I only get this pop up saying to reload and try again.

[asmecher]

Hi @J-remy,

If the developer tools are showing a 500 error, there will definitely be something logged on the server to provide more detail. Without that, it’ll be hard to debug; your php.ini configuration might help point you in the right direction. See also this thread.

Regards,
Alec Smecher
Public Knowledge Project Team

[J-remy]

I believe it is a database collation error. This is the error that I got taking the application from 3.3.0.21 to 3.5.0.1.

I have it set for utf8-unicode-ci. Is this setting fine or should I try to return it to utf8-generic-ci?

[asmecher]

Hi @J-remy,

Were you able to locate a specific error message to go with the 500 response you’re seeing in the web developer tools?

OJS will happily work with either utf8-unicode-ci or utf8-general-ci, but the important thing is that the database consistently uses the same setting for all tables and columns.

Regards,
Alec Smecher
Public Knowledge Project Team