Incidence of blank spaces after scrolling within the control panel

Hello.

First of all, indicate that I have version 3.2.1.2.

My index is what in the control panel (shipping section), since several articles have been submitted. If you enter the shipping part, you can scroll down and the page is not cut, leaving the background in gray. Sale for any section of Shipping. Attached capture:

imagen

I tag @marc, to track the incident.

Hi @gardbeat,

Do you have access to your PHP error logs and can find any relevant error messages there?

-Roger
PKP Team

1 Like

Hi @rcgillis,

The mistake is:

[Mon Jun 21 08:59:30 2021] [error] [client xx.xx.xx.xx] [host URL DOMINIO] End of script output before headers: index.php, referer: URL WEB/CARPETA REVISTA/index.php/shj/submissions
[Mon Jun 21 08:59:35 2021] [error] [client xx.xx.xx.xx] [host URL DOMINIO] End of script output before headers: index.php, referer: URL WEB/CARPETA REVISTA/index.php/shj/management/settings/website

@rcgillis is that the log you need?

I am looking forward to your response.

Hi @gardbeat,

Having the log messages here is helpful - thank you. However, I’m not sure what the error is indicating, so others may have to weigh in with suggestions for potential solutions.

Best regards,

Roger
PKP Team

Ok, I am waiting for another partner of the forum, can help the problem that will help me and @marc.

Hola José Manuel,

Did you try this one?

The “end of script headers” error is difficult to diagnose: Sometimes it’s a permissions error (double check that permissions on your folders/files have been set correctly), sometimes could be a timeout, others could be a plugin…

Cheers,
m.

Hi @marc. I tried what you told me about making the change in hosting. They did and it remains the same.

Ok. Paso al castellano que nos resultará más fácil.

Lo primero que deberĂ­as hacer es revisar permisos de carpetas y ficheros.
Busca en este foro o en la documentaciĂłn la manera de hacerlo.

Un saludo,
m.

Hola Marc (@marc)

ÂżQue carpetas debo de mirar? Ando bastante perdido y no he tocado permisos en ninguna de las carpetas, ya que vienen tal y como vienen desde la instalaciĂłn.

Quedo a la espera…

–

Hi Marc (@marc)

What folders should I look at? I am quite lost and I have not touched permissions in any of the folders, since they come as they come from the installation.

I am waiting …

Hello.

I continue with the problems. I have checked the permissions of the original OJS installation folder against my folder in the hosting and they have the same permissions.

Can someone help me, why do I get the error that I indicate at the beginning of this post? Thanks.

Hi @asmecher.

Do you know of someone who can help me? The incident has been open for several months and no one has told me what I can do to solve it.

Hi @gardbeat,

Referring to the error message:

End of script output before headers

This message normally appears in the Apache log when there is an error in a script. There are usually more details in the PHP log, which might be in a separate file, depending on your server. I would suggest looking for a PHP error message.

If you enter the shipping part, you can scroll down and the page is not cut, leaving the background in gray.

Can you confirm whether or not that setting page is working? Is the page actually broken, or is the problem a cosmetic issue of extra space at the bottom of the page?

If the problem is cosmetic, I’d suggest using your browser’s web developer tools to see which element(s) are extending the page beyond its normal length.

Regards,
Alec Smecher
Public Knowledge Project Team

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