HTTP ERROR 500 on starting new submission

Software Support
1

Describe the issue or problem
When starting new submission getting HTTP ERROR 500 with new submission ID. After get back to the dashbord Incomplete submission is visible.

I was not able to edit any user either.

Missing locale key "grid.user.authSource" for the locale "en"

What application are you using?
OJS 3.4.0-8

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Note: I restored the installation from backup because lots of plugins need to be compatible with OJS 3.5

2

Hi @Editor_IJIER,

Check your PHP error logs; there will be something more related to the 500 error.

Regards,
Alec Smecher
Public Knowledge Project Team

3

There is [24-Jul-2025 13:05:46 UTC] ojs2: 404 Not Found [24-Jul-2025 13:35:53 UTC] Missing locale key "search.searchResults.foundPlural" for the locale "en" error log

4

The installaton is a multijournal sertup. The problem only happened with 3 journals out of 4. Only Journal No. 1 is working correctly with the new submission.

5

Hi @Editor_IJIER,

There will certainly be something more logged to go with a 500 error. It’s possible that there is another log that will contain it – for example, your server may have separate PHP and Apache error logs, and if the error is e.g. an Apache request timeout, then it’ll be logged over there.

The details will depend on your server configuration, but there will be a more useful log message somewhere.

Regards,
Alec Smecher
Public Knowledge Project Team

6

Thanks for your reply. The HTTP ERROR 500 with the new submission is resolved by reviewing all settings of the journal. I found the publisher’s country was blank; maybe this setting is causing the issue. But another issue Missing locale key "grid.user.authSource" for the locale "en" Still there. I will post my update if more information or logs are found.

7

Hi @Editor_IJIER,

Glad to hear it.

You can ignore the message about the missing locale key.

Regards,
Alec Smecher
Public Knowledge Project Team