Hello,
Our editor is asking how to get email notifications when an article is submitted. I am told from the editor it used to work in the past (one year ago perhaps ?). They used to receive emails whenever a new article was submitted.
We are running OJS 3.3.0.11
So far, i have checked that the “Submission Acknowledgement” email templates are enabled and all notifications are enabled in the editor’s profile. I did a “login as” and checked the editor’s notification settings, all but “Statistics report summary.” are enabled.
My knowledge of OJS is basic so i might have overlooked something trivial.
Hmmm… typically, if one has this notification enabled under the profile:
Submission Events
A new article, “Title,” has been submitted.* Enable these types of notifications.
that should be enough to trigger it. Are they assigned to any specific section, and have you tried submitting an article to that section so as to trigger that email being sent? Are there other prepared emails being sent?
Hi @rcgillis ,
Other emails are sent properly from OJS.
I have checked and the user is member of the following roles: Journal Manager, Author and Reviewer.
Should we add the Journal editor role for emails to be received for all articles submitted ?
Or should we add the Section editor role and assign the account in all sections ?
I would suggest adding both the editor and section editor roles if they are applicable to the editor’s role within the system. Once you’ve added the roles, you could try to check their notification settings as well to see if this enables new settings options for notifications.
We have a multi journal installation. In my test journal, things worked properly as soon as i removed all members of roles like “Press editorxx” which were created in the past when importing users from the sample.xml template. Otherwise, only members of this role were recieved emails
Even those with only the “Journal manager” role got notified by email, exactly as wanted.
Next week i’ll be able to test this again in one of our real journals, not the test one.
At least in the past, I encountered the strange issue that emails were only sent/received if exactly one user had a specific role within the journal (Journal Manager, Section editor, Journal assistant). With two users with the same role, e-mails were not sent out.