Help Submission page show loading at the submission page

Describe the issue or problem
As an editor, i want to view the file under submission tab, but the “Submission File” show loading…

Steps I took leading up to the issue

  1. Go to Submissions
  2. Under My Queue - My Assigned : go to one of the submission → click View
  3. Under Workflow - Submission tab : will show loading message

What application are you using?

Additional information

Issue resolve, found similar issue on below thread
Submission file is not shown (OJS - Software Support - PKP Community Forum (

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