Help! OJS 3.4.0.5 emails aren't going out

[rvillagr]

Hey everyone!

Hoping someone can help me out with an issue we’re having with our OJS 3.4.0.5 journal. It seems like emails aren’t being sent from the platform and we don’t know what’s going on.

We have it configured with sendmail and SMTP, using a Gmail account with a long password (16 characters) and two-step verification. We’ve already checked the configuration a thousand times, but nothing seems to work.

Any ideas what we could be doing wrong? Any help is welcome!

Thanks!

[hilongo]

Hello @rvillagr … just to clarify … the password you are using in the confing file is the one generated via the ‘Application password’ section at GMail (actually Google Account management) and not the GMail’s user account password, right?

[rvillagr]

hello @hilongo, We’re using a 16-digit App Password generated through the Application Passwords section in Google Account settings

This is the config file:

[hilongo]

The only thing different with our config file is that with we have:

smtp_auth = LOGIN

[cager]

In the past we had pain with dmarc. I think gmail got stricter recently.
Have you configured the dmarc and envelope sender settings?

[rvillagr]

We tried adding this option to the configuration. We have sent some emails, but have not been successful

[asmecher]

Hi @rvillagr,

If you want the SMTP configuration to be used, set:

default = smtp

Regards,
Alec Smecher
Public Knowledge Project Team

[rvillagr]

Hello @cager Yes, it’s true that Gmail has become stricter with DMARC recently.

This is the email bounce error message:

[rvillagr]

Hi @asmecher

I used default = smtp with TLS instead of SSL and it worked perfectly.

Thank You