Help me in resolving Request Time Out Error

Good day everyone,
We are using version 3.2.1.1 of OJS and recently we have been experiencing challenges in processing submissions. The webseite has become very slow, showing request time out with this messages: “This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout.’” I have contacted the website host but they told me that it is loading fine from their end. Although the website is slow, the problem is most pronounced when we want to process submissions. Please, help.

Hi @08064938817,

This is like a problem with your site/host itself - not necessarily OJS. You might be better off looking for more generic resources on how to resolve this issue, such as this one: https://www.atatus.com/blog/11-ways-to-fix-the-err-connection-timed-out-error/

-Roger
PKP Team