Files not uploaded on step 2 of the submission

Software Support
1

Describe the issue or problem
Please tell us what happens and what you expected to happen.

Steps I took leading up to the issue
For example:

  1. Go to ‘Sbmissions’
  2. Click on ‘Add File’
  3. Scroll down to ‘…’
  4. See error - no file uploaded; no error message

What application are you using?
For example, OJS 3.3.0.8

Additional information
The file upload does not work on step 2 of the submission. After the submission is saved, if the author adds a discussion to it and the files from there, the upload works.

Could you please point me in which direction I should search for an error setting?
Thank you in advance!

2

Hi @Lily_Grozdanova,

When a first attempt to upload the file is made, what is seen on the screen?

You can check your PHP error log for relevant errors, but knowing what you’re seeing on the page would provide more clues.

-Roger
PKP Team

4

Thank you for the question @rcgillis
No error message. The process just starts and the file does not load at all

issue 1
issue 11311×577 19.5 KB

Thank you for the help in advance!
Lily

5

Hi @Lily_Grozdanova,

Hmm… not sure what would be going on here, and I don’t anything further to suggest at this point. Usually PHP error logs should messages for errors of this nature. Perhaps somebody who has seen this before could weigh in.

-Roger
PKP Team