Failure in e-mail notifications

Software Support
1

Hi, I’m using OJS 3.1.2.1 and we are having problems with e-mail notifications.
I have enabled all types of notifications in my personal profile. However, I am not receiving e-mails from reviewers when they submit their review or from authors when they submit revisions or send a message. I saw they are not activated in the e-mail section of the workflow but they are in grey and I am not allowed to activate them:
imagen

Any ideas? Thanks in advance.

2

Hi @paula.r.puente

Does the email sending otherwise work? Like sending email manually to an user?

Regards, Primož

3

Thanks for your answer.
Yes, it does. We receive notifications when a new article is submitted and we can send e-mails from the platform. i have also set my e-mail addres to receive failed messages (bounce address), but still not working…

4

Hi @paula.r.puente

OK, I was thinking about email settings wrong. So this is not the case. Can’t help more :frowning:

Regards, Primož

5

Thanks a lot anyway…