Error reset password

Software Support
1

Describe the issue or problem
i try for reset password but eror like this, can help me ?

Fatal error: Uncaught Error: Call to a member function getLocalizedData() on null in /home/u309107891/domains/ibi.ac.id/public_html/ejournal/lib/pkp/pages/login/LoginHandler.php:277 Stack trace: #0 [internal function]: PKP\pages\login\LoginHandler->requestResetPassword() #1 /home/u309107891/domains/ibi.ac.id/public_html/ejournal/lib/pkp/classes/core/PKPRouter.php(327): call_user_func() #2 /home/u309107891/domains/ibi.ac.id/public_html/ejournal/lib/pkp/classes/core/PKPPageRouter.php(249): PKP\core\PKPRouter->_authorizeInitializeAndCallRequest() #3 /home/u309107891/domains/ibi.ac.id/public_html/ejournal/lib/pkp/classes/core/Dispatcher.php(157): PKP\core\PKPPageRouter->route() #4 /home/u309107891/domains/ibi.ac.id/public_html/ejournal/lib/pkp/classes/core/PKPApplication.php(429): PKP\core\Dispatcher->dispatch() #5 /home/u309107891/domains/ibi.ac.id/public_html/ejournal/index.php(21): PKP\core\PKPApplication->execute() #6 {main} thrown in /home/u309107891/domains/ibi.ac.id/public_html/ejournal/lib/pkp/pages/login/LoginHandler.php on line 277

What application are you using?
For example, OJS 3.5.-3

Thanks

2

Hi dtryant,

Has your journal been recently upgraded to OJS 3.5? Please check if the reset password email template is present. You can also reload the email templates to default (if you have no custom email templates).

Best,

Josh