Enroll an Existing User as Reviewer not working

We have upgraded OJS from 2.4 to 3.3.0.10.
If we are adding a reviewer from the Add Reviewer page → Enrol Existing User and search by name. But no reviewer will appear. The only spin icon was spinning.

add existing user as reviewer

mysql query process list 1

Hi @shantanusingh,

What about your PHP error log - does it provide any error messages?

-Roger
PKP Team

No error log, if we enter any name in the text box for search then only circular is spinning for a long time. After 4-5 minutes search stops and no output and no error log.

I don’t know this log is helpful or not. Only warning log is generated.

[10-May-2022 10:30:39 Asia/Kolkata] PHP Warning: Declaration of ManageCopyeditFilesForm::execute($stageSubmissionFiles, $fileStage = NULL) should be compatible with ManageSubmissionFilesForm::execute($stageSubmissionFiles = NULL, $fileStage = NULL, …$functionArgs) in /EPUB/ojs/lib/pkp/controllers/grid/files/copyedit/form/ManageCopyeditFilesForm.inc.php on line 33
[10-May-2022 10:30:39 Asia/Kolkata] PHP Stack trace:
[10-May-2022 10:30:39 Asia/Kolkata] PHP 1. {main}() /EPUB/ojs/index.php:0
[10-May-2022 10:30:39 Asia/Kolkata] PHP 2. PKPApplication->execute() /EPUB/ojs/index.php:68
[10-May-2022 10:30:39 Asia/Kolkata] PHP 3. Dispatcher->dispatch($request = class Request { public $_router = class PKPComponentRouter { public $_component = ‘grid.files.copyedit.CopyeditFilesGridHandler’; public $_op = ‘selectFiles’; public $_rpcServiceEndpointParts = […]; public $_rpcServiceEndpoint = […]; public $_application = class Application { … }; public $_dispatcher = class Dispatcher { … }; public $_contextDepth = 1; public $_contextList = […]; public $_flippedContextList = […]; public $_contextPaths = […]; public $_contexts = […]; public $_handler = class CopyeditFilesGridHandler { … }; public $_indexUrl = ‘https://epubs.icar.org.in/index.php’ }; public $_dispatcher = class Dispatcher { public $_application = class Application { … }; public $_routerNames = […]; public $_routerInstances = […]; public $_router = class PKPComponentRouter { … }; public $_requestCallbackHack = NULL }; public $requestVars = [‘submissionId’ => ‘112598’, ‘stageId’ => ‘4’, '’ => ‘1652158658935’]; public $_basePath = ‘’; public $_requestPath = NULL; public $_isRestfulUrlsEnabled = FALSE; public $_isPathInfoEnabled = TRUE; public $_serverHost = ‘epubs.icar.org.in’; public $_protocol = ‘https’; public $_isBot = NULL; public $_userAgent = ‘Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.41 Safari/537.36’ }) /EPUB/ojs/lib/pkp/classes/core/PKPApplication.inc.php:362
[10-May-2022 10:30:39 Asia/Kolkata] PHP 4. PKPComponentRouter->route($request = class Request { public $_router = class PKPComponentRouter { public $_component = ‘grid.files.copyedit.CopyeditFilesGridHandler’; public $_op = ‘selectFiles’; public $_rpcServiceEndpointParts = […]; public $_rpcServiceEndpoint = […]; public $_application = class Application { … }; public $_dispatcher = class Dispatcher { … }; public $_contextDepth = 1; public $_contextList = […]; public $_flippedContextList = […]; public $_contextPaths = […]; public $_contexts = […]; public $_handler = class CopyeditFilesGridHandler { … }; public $_indexUrl = ‘https://epubs.icar.org.in/index.php’ }; public $_dispatcher = class Dispatcher { public $_application = class Application { … }; public $_routerNames = […]; public $_routerInstances = […]; public $_router = class PKPComponentRouter { … }; public $_requestCallbackHack = NULL }; public $requestVars = [‘submissionId’ => ‘112598’, ‘stageId’ => ‘4’, '’ => ‘1652158658935’]; public $_basePath = ‘’; public $_requestPath = NULL; public $_isRestfulUrlsEnabled = FALSE; public $_isPathInfoEnabled = TRUE; public $_serverHost = ‘epubs.icar.org.in’; public $_protocol = ‘https’; public $_isBot = NULL; public $_userAgent = ‘Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.41 Safari/537.36’ }) /EPUB/ojs/lib/pkp/classes/core/Dispatcher.inc.php:144
[10-May-2022 10:30:39 Asia/Kolkata] PHP 5. PKPRouter->_authorizeInitializeAndCallRequest($serviceEndpoint = [0 => class CopyeditFilesGridHandler { public $_capabilities = class FilesGridCapabilities { … }; public $_stageId = 4; public $_title = ‘submission.copyedited’; public $_emptyRowText = ‘grid.noFiles’; public $_footNote = ‘’; public $_dataProvider = class CopyeditFilesGridDataProvider { … }; public $_actions = […]; public $_columns = […]; public $_data = NULL; public $_itemIterator = NULL; public $_template = NULL; public $_urls = NULL; public $_features = NULL; public $_constants = […]; protected $_apiToken = NULL; public $_id = ‘grid-files-copyedit-copyeditfilesgrid’; public $_dispatcher = class Dispatcher { … }; public $_checks = […]; public $_roleAssignments = […]; public $_authorizationDecisionManager = class AuthorizationDecisionManager { … }; public $_enforceRestrictedSite = TRUE; public $_roleAssignmentsChecked = TRUE; public $_isBackendPage = FALSE }, 1 => ‘selectFiles’], $request = class Request { public $_router = class PKPComponentRouter { public $_component = ‘grid.files.copyedit.CopyeditFilesGridHandler’; public $_op = ‘selectFiles’; public $_rpcServiceEndpointParts = […]; public $_rpcServiceEndpoint = […]; public $_application = class Application { … }; public $_dispatcher = class Dispatcher { … }; public $_contextDepth = 1; public $_contextList = […]; public $_flippedContextList = […]; public $_contextPaths = […]; public $_contexts = […]; public $_handler = class CopyeditFilesGridHandler { … }; public $_indexUrl = ‘https://epubs.icar.org.in/index.php’ }; public $_dispatcher = class Dispatcher { public $_application = class Application { … }; public $_routerNames = […]; public $_routerInstances = […]; public $_router = class PKPComponentRouter { … }; public $_requestCallbackHack = NULL }; public $requestVars = [‘submissionId’ => ‘112598’, ‘stageId’ => ‘4’, '’ => ‘1652158658935’]; public $_basePath = ‘’; public $_requestPath = NULL; public $_isRestfulUrlsEnabled = FALSE; public $_isPathInfoEnabled = TRUE; public $_serverHost = ‘epubs.icar.org.in’; public $_protocol = ‘https’; public $isBot = NULL; public $userAgent = ‘Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.41 Safari/537.36’ }, $args = [‘submissionId’ => ‘112598’, ‘stageId’ => ‘4’, '’ => ‘1652158658935’], $validate = uninitialized) /EPUB/ojs/lib/pkp/classes/core/PKPComponentRouter.inc.php:257
[10-May-2022 10:30:39 Asia/Kolkata] PHP 6. CopyeditFilesGridHandler->selectFiles($args = [‘submissionId’ => ‘112598’, ‘stageId’ => ‘4’, '
’ => ‘1652158658935’], $request = class Request { public $_router = class PKPComponentRouter { public $_component = ‘grid.files.copyedit.CopyeditFilesGridHandler’; public $_op = ‘selectFiles’; public $_rpcServiceEndpointParts = […]; public $_rpcServiceEndpoint = […]; public $_application = class Application { … }; public $_dispatcher = class Dispatcher { … }; public $_contextDepth = 1; public $_contextList = […]; public $_flippedContextList = […]; public $_contextPaths = […]; public $_contexts = […]; public $_handler = class CopyeditFilesGridHandler { … }; public $_indexUrl = ‘https://epubs.icar.org.in/index.php’ }; public $_dispatcher = class Dispatcher { public $_application = class Application { … }; public $_routerNames = […]; public $_routerInstances = […]; public $_router = class PKPComponentRouter { … }; public $_requestCallbackHack = NULL }; public $requestVars = [‘submissionId’ => ‘112598’, ‘stageId’ => ‘4’, '’ => ‘1652158658935’]; public $_basePath = ‘’; public $_requestPath = NULL; public $_isRestfulUrlsEnabled = FALSE; public $_isPathInfoEnabled = TRUE; public $_serverHost = ‘epubs.icar.org.in’; public $_protocol = ‘https’; public $_isBot = NULL; public $_userAgent = ‘Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.41 Safari/537.36’ }) /EPUB/ojs/lib/pkp/classes/core/PKPRouter.inc.php:395
[10-May-2022 10:30:39 Asia/Kolkata] PHP 7. import($class = ‘lib.pkp.controllers.grid.files.copyedit.form.ManageCopyeditFilesForm’) /EPUB/ojs/lib/pkp/controllers/grid/files/copyedit/CopyeditFilesGridHandler.inc.php:79
[10-May-2022 10:30:39 Asia/Kolkata] PHP 8. require_once() /EPUB/ojs/lib/pkp/includes/functions.inc.php:25
[10-May-2022 10:37:02 Asia/Kolkata] PHP Warning: Declaration of ManageReviewFilesForm::execute($stageSubmissionFiles, $fileStage = NULL) should be compatible with ManageSubmissionFilesForm::execute($stageSubmissionFiles = NULL, $fileStage = NULL, …$functionArgs) in /EPUB/ojs/lib/pkp/controllers/grid/files/review/form/ManageReviewFilesForm.inc.php on line 87
[10-May-2022 10:37:02 Asia/Kolkata] PHP Stack trace:
[10-May-2022 10:37:02 Asia/Kolkata] PHP 1. {main}() /EPUB/ojs/index.php:0
[10-May-2022 10:37:02 Asia/Kolkata] PHP 2. PKPApplication->execute() /EPUB/ojs/index.php:68
[10-May-2022 10:37:02 Asia/Kolkata] PHP 3. Dispatcher->dispatch($request = class Request { public $_router = class PKPComponentRouter { public $_component = ‘grid.files.review.EditorReviewFilesGridHandler’; public $_op = ‘selectFiles’; public $_rpcServiceEndpointParts = […]; public $_rpcServiceEndpoint = […]; public $_application = class Application { … }; public $_dispatcher = class Dispatcher { … }; public $_contextDepth = 1; public $_contextList = […]; public $_flippedContextList = […]; public $_contextPaths = […]; public $_contexts = […]; public $_handler = class EditorReviewFilesGridHandler { … }; public $_indexUrl = ‘https://epubs.icar.org.in/index.php’ }; public $_dispatcher = class Dispatcher { public $_application = class Application { … }; public $_routerNames = […]; public $_routerInstances = […]; public $_router = class PKPComponentRouter { … }; public $_requestCallbackHack = NULL }; public $requestVars = [‘submissionId’ => ‘123326’, ‘stageId’ => ‘3’, ‘reviewRoundId’ => ‘56174’, '’ => ‘1652159506337’]; public $_basePath = ‘’; public $_requestPath = NULL; public $_isRestfulUrlsEnabled = FALSE; public $_isPathInfoEnabled = TRUE; public $_serverHost = ‘epubs.icar.org.in’; public $_protocol = ‘https’; public $_isBot = NULL; public $_userAgent = ‘Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.54 Safari/537.36’ }) /EPUB/ojs/lib/pkp/classes/core/PKPApplication.inc.php:362
[10-May-2022 10:37:02 Asia/Kolkata] PHP 4. PKPComponentRouter->route($request = class Request { public $_router = class PKPComponentRouter { public $_component = ‘grid.files.review.EditorReviewFilesGridHandler’; public $_op = ‘selectFiles’; public $_rpcServiceEndpointParts = […]; public $_rpcServiceEndpoint = […]; public $_application = class Application { … }; public $_dispatcher = class Dispatcher { … }; public $_contextDepth = 1; public $_contextList = […]; public $_flippedContextList = […]; public $_contextPaths = […]; public $_contexts = […]; public $_handler = class EditorReviewFilesGridHandler { … }; public $_indexUrl = ‘https://epubs.icar.org.in/index.php’ }; public $_dispatcher = class Dispatcher { public $_application = class Application { … }; public $_routerNames = […]; public $_routerInstances = […]; public $_router = class PKPComponentRouter { … }; public $_requestCallbackHack = NULL }; public $requestVars = [‘submissionId’ => ‘123326’, ‘stageId’ => ‘3’, ‘reviewRoundId’ => ‘56174’, '’ => ‘1652159506337’]; public $_basePath = ‘’; public $_requestPath = NULL; public $_isRestfulUrlsEnabled = FALSE; public $_isPathInfoEnabled = TRUE; public $_serverHost = ‘epubs.icar.org.in’; public $_protocol = ‘https’; public $_isBot = NULL; public $_userAgent = ‘Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.54 Safari/537.36’ }) /EPUB/ojs/lib/pkp/classes/core/Dispatcher.inc.php:144
[10-May-2022 10:37:02 Asia/Kolkata] PHP 5. PKPRouter->_authorizeInitializeAndCallRequest($serviceEndpoint = [0 => class EditorReviewFilesGridHandler { public $_capabilities = class FilesGridCapabilities { … }; public $_stageId = 3; public $_title = ‘reviewer.submission.reviewFiles’; public $_emptyRowText = ‘grid.noFiles’; public $_footNote = ‘’; public $_dataProvider = class ReviewGridDataProvider { … }; public $_actions = […]; public $_columns = […]; public $_data = NULL; public $_itemIterator = NULL; public $_template = NULL; public $_urls = NULL; public $_features = NULL; public $_constants = […]; protected $_apiToken = NULL; public $_id = ‘grid-files-review-editorreviewfilesgrid’; public $_dispatcher = class Dispatcher { … }; public $_checks = […]; public $_roleAssignments = […]; public $_authorizationDecisionManager = class AuthorizationDecisionManager { … }; public $_enforceRestrictedSite = TRUE; public $_roleAssignmentsChecked = TRUE; public $_isBackendPage = FALSE }, 1 => ‘selectFiles’], $request = class Request { public $_router = class PKPComponentRouter { public $_component = ‘grid.files.review.EditorReviewFilesGridHandler’; public $_op = ‘selectFiles’; public $_rpcServiceEndpointParts = […]; public $_rpcServiceEndpoint = […]; public $_application = class Application { … }; public $_dispatcher = class Dispatcher { … }; public $_contextDepth = 1; public $_contextList = […]; public $_flippedContextList = […]; public $_contextPaths = […]; public $_contexts = […]; public $_handler = class EditorReviewFilesGridHandler { … }; public $_indexUrl = ‘https://epubs.icar.org.in/index.php’ }; public $_dispatcher = class Dispatcher { public $_application = class Application { … }; public $_routerNames = […]; public $_routerInstances = […]; public $_router = class PKPComponentRouter { … }; public $_requestCallbackHack = NULL }; public $requestVars = [‘submissionId’ => ‘123326’, ‘stageId’ => ‘3’, ‘reviewRoundId’ => ‘56174’, '’ => ‘1652159506337’]; public $_basePath = ‘’; public $_requestPath = NULL; public $_isRestfulUrlsEnabled = FALSE; public $_isPathInfoEnabled = TRUE; public $_serverHost = ‘epubs.icar.org.in’; public $_protocol = ‘https’; public $isBot = NULL; public $userAgent = ‘Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.54 Safari/537.36’ }, $args = [‘submissionId’ => ‘123326’, ‘stageId’ => ‘3’, ‘reviewRoundId’ => ‘56174’, '’ => ‘1652159506337’], $validate = uninitialized) /EPUB/ojs/lib/pkp/classes/core/PKPComponentRouter.inc.php:257
[10-May-2022 10:37:02 Asia/Kolkata] PHP 6. EditorReviewFilesGridHandler->selectFiles($args = [‘submissionId’ => ‘123326’, ‘stageId’ => ‘3’, ‘reviewRoundId’ => ‘56174’, '
’ => ‘1652159506337’], $request = class Request { public $_router = class PKPComponentRouter { public $_component = ‘grid.files.review.EditorReviewFilesGridHandler’; public $_op = ‘selectFiles’; public $_rpcServiceEndpointParts = […]; public $_rpcServiceEndpoint = […]; public $_application = class Application { … }; public $_dispatcher = class Dispatcher { … }; public $_contextDepth = 1; public $_contextList = […]; public $_flippedContextList = […]; public $_contextPaths = […]; public $_contexts = […]; public $_handler = class EditorReviewFilesGridHandler { … }; public $_indexUrl = ‘https://epubs.icar.org.in/index.php’ }; public $_dispatcher = class Dispatcher { public $_application = class Application { … }; public $_routerNames = […]; public $_routerInstances = […]; public $_router = class PKPComponentRouter { … }; public $_requestCallbackHack = NULL }; public $requestVars = [‘submissionId’ => ‘123326’, ‘stageId’ => ‘3’, ‘reviewRoundId’ => ‘56174’, '’ => ‘1652159506337’]; public $_basePath = ‘’; public $_requestPath = NULL; public $_isRestfulUrlsEnabled = FALSE; public $_isPathInfoEnabled = TRUE; public $_serverHost = ‘epubs.icar.org.in’; public $_protocol = ‘https’; public $_isBot = NULL; public $_userAgent = ‘Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.54 Safari/537.36’ }) /EPUB/ojs/lib/pkp/classes/core/PKPRouter.inc.php:395
[10-May-2022 10:37:02 Asia/Kolkata] PHP 7. import($class = ‘lib.pkp.controllers.grid.files.review.form.ManageReviewFilesForm’) /EPUB/ojs/lib/pkp/controllers/grid/files/review/EditorReviewFilesGridHandler.inc.php:58
[10-May-2022 10:37:02 Asia/Kolkata] PHP 8. require_once() /EPUB/ojs/lib/pkp/includes/functions.inc.php:25