Enable conference manager account

Software Support
1

I have a slightly odd issue where it appears that ALL Conference Manager roles on my OCS installation appear to have been disabled. When logging on with any CM role I receive the following error;

"Your account has been disabled. Please contact the administrator for more information. "

As I can’t login to enable myself I looked at the underlying database.

Looking at the users table via mysql cmd line and compared it with a working site and as far as I can see the username, password (or password hash value), are the same and the disabled field is equal to 0 in both cases.

It there any other tables I would need to be aware of that set values when a user account is enabled/disabled.

For clarity, there are no errors being reported in the error.log.

2

Hi @Darren_Moore,

Have you set up your installation to use an outside authentication source, such as LDAP?

Regards,
Alec Smecher
Public Knowledge Project Team

3

Thank you for the suggestion. After investigation it appears that IT Dept had been ‘playing’ and resolved my external FQDN to a different server than the one developing on. This new server didn’t have my account created so when I tried to log on it failed. When I accessed it locally it worked.

Save me from IT!

Again thanks for the suggestion.