Email server doesn't output mails from OJS

Software Support
1

Hello there,
We recently upgraded to OJS 3.2.1.4.
Problem stated that no confirmation mail sent to new registred user. So that we mst have been manually enable user account.
There is also an error in server’s log
Any help appreciated
Thanks in advance

2

Hi @birkok,

Can you elaborate on the error log? Perhaps you could post the output of it here?

-Roger
PKP Team

3

Hello Roger,
Thanks for helping us.
Here it is:

Deprecated: Non-static method PKPApplication::getRequest() should not be called statically in /home4/insanbil/public_html/jhumansciences/ojs/plugins/generic/registrationNotification/RegistrationNotificationPlugin.inc.php on line 54

I have uninstall and deleted the registration notification plugin, but OJS still din’t send a confirmation mail to new registered user.

4

Hi @birkok,

Are any emails delivered by OJS? If not, you’ll probably need to look at your SMTP configuration (and make sure you’re delivering DMARC compliant messages to avoid ending up in spam traps).

The Deprecated warning is cosmetic and won’t cause anything to break.

Regards,
Alec Smecher
Public Knowledge Project Team

6

The problem is solved.
It was caused of wrong regulation of the newly moved server.

Thanks to everybody who considered