We are experiencing critical issues with our OJS system (version 3.3.0.15) that affect the core functionality of our journal platform. Below are the main issues:
Email sending issue:
Emails are not being sent at all, including essential system generated emails such as password resets, user notifications and other communications.
We have confirmed that the SMTP credentials are correct and that the DNS records (SPF, DKIM and DMARC) are configured correctly. Despite this, emails are failing to reach recipients without any errors appearing in the OJS logs.
Registration problem:
Users registering for the first time are not receiving confirmation or activation emails. This prevents new users from successfully completing the registration process, which is critical to our journal operations.
These issues have a significant impact on our ability to manage the journal and communicate with our users. We would greatly appreciate your assistance in resolving these issues.