Only the admin can send emails or send papers to review and no error, but when the editor tries to send there is an error that " There was a problem sending an email message. Please try again later, or contact your system administrator."
The same happens when the reviewer tries to submit a review or the author tries to submit a paper. They are getting the same error.
Please guide how to fix
we are using same email with domain for admin, not gmail.
What application are you using?
For example, OJS 3.3.0.13
1 Like
@editor.pij can you check your php error log and see if there is any error getting registered when an editor is trying to send mail .
@touhidur
Seems there is no such error
This is the error email, which we get, but do not how to fix
This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on se3-lax1.servconfig.com.
The message identifier is: 1ovUij-0001FD-AM
The subject of the message is: [PIJ] Article Review Request
The date of the message is: Thu, 17 Nov 2022 02:33:40 +0000
The address to which the message has not yet been delivered is:
umer.pk@yahoo.com
host mta7.am0.yahoodns.net [67.195.228.110]
Delay reason: SMTP error from remote mail server after pipelined MAIL FROM:<support@rclss.com> SIZE=12101:
421 4.7.0 [TSS04] Messages from 209.182.201.150 temporarily deferred due to unexpected volume or user complaints - 4.16.55.1; see https://postmaster.yahooinc.com/error-codes
No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.
Reporting-MTA: dns; se3-lax1.servconfig.com
Action: delayed
Final-Recipient: rfc822;umer.pk@yahoo.com
Status: 4.0.0
Remote-MTA: dns; mta7.am0.yahoodns.net
Diagnostic-Code: smtp; 421 4.7.0 [TSS04] Messages from 209.182.201.150 temporarily deferred due to unexpected volume or user complaints - 4.16.55.1; see https://postmaster.yahooinc.com/error-codes
Return-path: <support@rclss.com>
Received: from ecngx285.inmotionhosting.com ([172.81.118.57])
by se3-lax1.servconfig.com with esmtps (TLSv1.2:AES128-GCM-SHA256:128)
(Exim 4.92)
(envelope-from <support@rclss.com>)
id 1ovUij-0001FD-AM
for umer.pk@yahoo.com; Wed, 16 Nov 2022 21:33:43 -0500
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=rclss.com;
s=default; h=Content-Type:MIME-Version:Message-ID:From:Date:Subject:To:Sender
:Reply-To:Cc:Content-Transfer-Encoding:Content-ID:Content-Description:
Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc:Resent-Message-ID:
In-Reply-To:References:List-Id:List-Help:List-Unsubscribe:List-Subscribe:
List-Post:List-Owner:List-Archive;
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exzgHTvA==;
Received: from rclssc5 by ecngx285.inmotionhosting.com with local (Exim 4.95)
(envelope-from <support@rclss.com>)
id 1ovUii-00DhD4-Gy
for umer.pk@yahoo.com;
Wed, 16 Nov 2022 21:33:40 -0500
To: Umer Arshad <umer.pk@yahoo.com>
Subject: [PIJ] Article Review Request
X-PHP-Script: rclss.com/index.php/pij/$$$call$$$/grid/users/reviewer/reviewer-grid/update-reviewer for 104.149.188.130
X-PHP-Originating-Script: 3970:PHPMailer.php
Date: Thu, 17 Nov 2022 02:33:40 +0000
From: Journal Manager <support@rclss.com>
Message-ID: <QqZH7PgGjUyXTCX8dBEaGkAR0XLl9jABn90w9JSX1A@rclss.com>
X-Mailer: Public Knowledge Project Suite v3
X-Originating-IP: 104.149.188.130
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary=“b1_QqZH7PgGjUyXTCX8dBEaGkAR0XLl9jABn90w9JSX1A”
X-Get-Message-Sender-Via: ecngx285.inmotionhosting.com: authenticated_id: rclssc5/from_h
X-Authenticated-Sender: ecngx285.inmotionhosting.com: support@rclss.com
X-Originating-IP: 172.81.118.57
X-SpamExperts-Domain: ecngx285.inmotionhosting.com
X-SpamExperts-Username: 172.81.118.57
Authentication-Results: servconfig.com; auth=pass smtp.auth=172.81.118.57@ecngx285.inmotionhosting.com
X-SpamExperts-Outgoing-Class: ham
X-SpamExperts-Outgoing-Evidence: Combined (0.13)
X-Recommended-Action: accept
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@staff how to fix this issue? please guide