Editor can't download new submitted article

error-1-editor - this is the editor side i open the article, view history or more information, but when i try to download the file it say error current role down not support or something

error-2-editor see in this photo can anyone help me to fixed it. I installed the latest release today.

This journal I used is for training purpose for tomorrow but I just encounter it today. I used to click the submission file and i can download it, but in history, it says the error like that