Hi @jprk,
This is a request we get sometimes, and I agree that it would make more sense to use two templates. We’ve been hesitant to split them, however, because of the number of modes of operation for these emails. There are manual reminders, automatic reminders, and one-click mode vs. normal mode. Adding another permutation would double this further to 8 templates to manage.
Regards,
Alec Smecher
Public Knowledge Project Team