Counter does not count access every day in OJS

Counter does not count access every day OJS
IIt seems that the counter does not work every day; or that reflect the statistics.

Informe de estadísticas de uso de OMP
Informe de estadísticas de uso por defecto de OMP (compatibles con COUNTER)
Métrica: ojs::counter
Dirección URL del informe:[]=day&filters=a%3A3%3A{s%3A10%3A"assoc_type"%3Ba%3A1%3A{i%3A0%3Bs%3A3%3A"256"%3B}s%3A10%3A"context_id"%3Bs%3A1%3A"1"%3Bs%3A3%3A"day"%3Ba%3A2%3A{s%3A4%3A"from"%3Bs%3A8%3A"20180401"%3Bs%3A2%3A"to"%3Bs%3A8%3A"20180424"%3B}}


It´s a problem?

Hi @agutierrez,

Can you describe the problem in more detail? For example, are views going uncounted? Have your view numbers stopped increasing?

Alec Smecher
Public Knowledge Project Team

Hey, thanks for the reply!
Yes, when i enter with administration profile, i go to tools/statistics, and click in generate custom report.
I choose for example, Journal main page views, choosen by day, listing april and may.
This report shows me only some days of april. I paste the result below.

PKP Usage statistics report
PKP Default usage statistics report (COUNTER ready)
Metric: ojs::counter
Report URL:[]=assoc_type&columns[]=context_id&columns[]=country_id&columns[]=day&filters=a%3A3%3A{s%3A10%3A"assoc_type"%3Ba%3A1%3A{i%3A0%3Bs%3A3%3A"256"%3B}s%3A10%3A"context_id"%3Bs%3A1%3A"1"%3Bs%3A3%3A"day"%3Ba%3A2%3A{s%3A4%3A"from"%3Bs%3A8%3A"20180401"%3Bs%3A2%3A"to"%3Bs%3A8%3A"20180509"%3B}}

,Journal,“Revista Iberoamericana de Educación”,20180403,1225
,Journal,“Revista Iberoamericana de Educación”,20180406,1132
,Journal,“Revista Iberoamericana de Educación”,20180408,887
,Journal,“Revista Iberoamericana de Educación”,20180412,1260
,Journal,“Revista Iberoamericana de Educación”,20180426,1155
,Journal,“Revista Iberoamericana de Educación”,20180506,1044

We know that everyday we have visitors, (1000 aprox) and this issue affect also to article downloads (graphics)
Thanks for your help

Hi @agutierrez

Could you run the following SQL for your DB table metrics:
SELECT * FROM metrics WHERE assoc_type = 256 AND month = '201804'
Do you get the same dates in April i.e. 03., 06., 08, 12., and 26.?
Could you also double check if there are other load_ids in your DB table metrics, with other dates from April?
Are your usage stats log files processed daily? – Could you see what usage stats log files do you have in your files folder, in the subfolder usageStats/archive/ ? – The entries for load_ids in the DB table metrics correspond to the processed usage stats log files…