*I have problems with the OJS Control Panel, it won’t load. Can this problem be fixed? Could you help me with how to recover it? [ayusa]

it looks like template engin error

We have same problem, how we can fix it?

Hi all, Check your browser’s error console, and your PHP error log, for details. There will be an error message in one or both of those places. Regards, Alec Smecher Public Knowledge Project Team

We have tested it in different Browsers and Computers which yields to same result. and PHP Error log do not show any errors on it. is there any other solution?

@asmecher the error log of the journals page in OJS folder show this Internal Server Error 500 Internal Error (ID 441637422963144)

Hi @Bawarmf , There will definitely be something more detailed logged on your server to go with that 500 error code. If you’re not sure where to find your PHP error log, see: How do I find my PHP error log? Regards, Alec Smecher Public Knowledge Project Team

@asmecher I think that i have deleted some folders in the cpanel, then the problem occured. and there is no backups. How I can fix it?

Hi @Bawarmf , What did you delete? It’s hard to give a solution without knowing more. If you deleted files that are part of the OJS source code, then in general, you should be able to get those files back from the .tar.gz package of OJS and put them back in place in your installation. Make sure to u…

@asmecher I have added SSL and Codeguard for the host service, however, previously the OJS installed in same host 3 times, i removed other folders. i did not removed the the current folder.

Hi @Bawarmf , If you can provide me with a specific message from the PHP error log, I might be able to provide some suggestions – but otherwise I don’t know enough about what’s happened. Regards, Alec Smecher Public Knowledge Project Team

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Control Panel Error

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Bawarmf August 21, 2024, 10:45am 17

@asmecher Thanks, thats all of errors, and however which packag error folder is responsible for user dashboard buttons and items?