Control Panel Error

Software Support
1

*I have problems with the OJS Control Panel, it won’t load. Can this problem be fixed? Could you help me with how to recover it?

ayusa
ayusa1577×568 25 KB

2

it looks like template engin error

3

We have same problem, how we can fix it?

4

Hi all,

Check your browser’s error console, and your PHP error log, for details. There will be an error message in one or both of those places.

Regards,
Alec Smecher
Public Knowledge Project Team

5

We have tested it in different Browsers and Computers which yields to same result. and PHP Error log do not show any errors on it. is there any other solution?

6

@asmecher the error log of the journals page in OJS folder show this

Internal Server Error

500

Internal Error (ID 441637422963144)

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7

Hi @Bawarmf,

There will definitely be something more detailed logged on your server to go with that 500 error code. If you’re not sure where to find your PHP error log, see: How do I find my PHP error log?

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like
8

@asmecher I think that i have deleted some folders in the cpanel, then the problem occured. and there is no backups. How I can fix it?

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9

Hi @Bawarmf,

What did you delete? It’s hard to give a solution without knowing more. If you deleted files that are part of the OJS source code, then in general, you should be able to get those files back from the .tar.gz package of OJS and put them back in place in your installation. Make sure to use the files from the same version.

Regards,
Alec Smecher
Public Knowledge Project Team

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10

@asmecher I have added SSL and Codeguard for the host service, however, previously the OJS installed in same host 3 times, i removed other folders. i did not removed the the current folder.

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11

Hi @Bawarmf,

If you can provide me with a specific message from the PHP error log, I might be able to provide some suggestions – but otherwise I don’t know enough about what’s happened.

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like
13

Hi @Bawarmf,

Those are warnings from 4 days ago, not errors. You’ll need to find something that appeared in the log at the moment that you encountered the problem with the dashboard. Look for the words “Fatal” and “Error”, and check the timestamps in the log to make sure they are recent.

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like
16

Hi @Bawarmf,

Rather than posting pages of error messages, try to identify the specific error you’re encountering.

  1. Look at the log file and note the last error message and its timestamp
  2. Trigger the error by trying to view the page that’s not working properly
  3. Check the log file again and see what messages have newly appeared since you last looked.

Then just post the new messages.

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like
17

@asmecher Thanks, thats all of errors, and however which packag error folder is responsible for user dashboard buttons and items?

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19

@asmecher Hopefully I have fixed the problem, previously we have deleted “js” folder, after recovering it in one of backup files the system started working fine, and everything fixed.

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