Contact tab in proflle empty

[PaulS]

The Contact tab in Profile is empty

OJS 3.3.0.8

Screenshot attached.

[rcgillis]

Hi @PaulS,

I’m wondering if you might try clearing caches: Site Administration (as well as your browser cache) - to see if that makes a difference?

Best regards,

-Roger
PKP Team

[PaulS]

No, it didn’t. I cleared all caches and even used Incognito browser but still the same.

[rcgillis]

Hi @PaulS,

Hmm… not sure what could be causing this. Are you able to check your PHP error log messages for any relevant error messages there

-Roger
PKP Team

[PaulS]

What should I look for in the PHP error log that would cause the error?

[PaulS]

Hi Roger @rcgillis

Please see error log line below;

thrown in /home3/tesollic/public_html/connect/plugins/generic/usageStats/UsageStatsLoader.inc.php on line 777

Regards,
Paul

[PaulS]

Hi Roger @rcgillis ,

Please see the error below the re-occurs all the time. I guess this is the cause. What needs to be done?

thrown in /home3/tesollic/public_html/connect/lib/pkp/pages/user/RegistrationHandler.inc.php on line 138
[08-Oct-2021 08:29:17 America/Boise] PHP Fatal error: Uncaught Error: Non-static method AccessKeyManager::generateKeyHash() cannot be called statically in /home3/tesollic/public_html/connect/lib/pkp/pages/user/RegistrationHandler.inc.php:138
Stack trace:
#0 /home3/tesollic/public_html/connect/lib/pkp/classes/core/PKPRouter.inc.php(395): RegistrationHandler->activateUser(Array, Object(Request))
#1 /home3/tesollic/public_html/connect/lib/pkp/classes/core/PKPPageRouter.inc.php(246): PKPRouter->_authorizeInitializeAndCallRequest(Array, Object(Request), Array, false)
#2 /home3/tesollic/public_html/connect/lib/pkp/classes/core/Dispatcher.inc.php(144): PKPPageRouter->route(Object(Request))
#3 /home3/tesollic/public_html/connect/lib/pkp/classes/core/PKPApplication.inc.php(362): Dispatcher->dispatch(Object(Request))
#4 /home3/tesollic/public_html/connect/index.php(68): PKPApplication->execute()
#5 {main}

[rcgillis]

Hi @PaulS,

Thanks for this info. I’ll check with some of our other team members to see if they can help pinpoint what this error might be.

Best regards,

Roger
PKP Team

[janiosarmento]

What’s the version of your PHP?

[PaulS]

I’m currently PHP 8.0.

Any specific version I need to use?

[PaulS]

PHP version 8.0.10. I can downgrade if needed.

[PaulS]

Are there any updates to this query?

[janiosarmento]

Please, downgrade to 7.4 and check whether it helps.

[PaulS]

Hi @janiosarmento

I followed your suggestion. Took 3 steps.

1. Downgraded to 7.4
2. Took a little time
3. Cleared cache

It worked for a second there but reverted back to empty content again.