Complaint about Functionality of Submission System on PKP Web Platform

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Dear PKP Team,

I am writing to express my dissatisfaction with a problem related to your web platform. Specifically, I have experienced issues with the functionality of the submission system for academic journals.

Despite attempting to submit an article through the online submission system, I have encountered errors and difficulties in completing the submission process. The submission system is not user-friendly and lacks clear instructions, resulting in confusion and frustration.

As an academic who relies on your platform to submit articles for publication, I am disappointed with the functionality of the submission system. I would appreciate it if you could take steps to improve the submission system’s functionality and user experience, ensuring that it is reliable and user-friendly.

Thank you for your attention to this matter. I look forward to your response and resolution of this issue.

[stranack]

Hello – thank you for taking the time to write to us. I am sorry you have had a frustrating experience with our software. You may be pleased to learn that we have recently hired a professional user experience designer to help us make improvements in this critical area of our software. Hopefully, you will begin to see some improvements that will provide a more satisfying experience and the addition of more of the features you are looking for.

Kind regards,
Kevin