certificate error

Describe the issue or problem
Please tell us what happens and what you expected to happen.
We manage a journal in Madagascar: https://journalmcd.org Madagascar Conservation & Development hosted at your place, and have been happy with PKP.
Since 27 days, we cannot safely access the journal because the certificate has not been updated. We receive the following ms: Your connection is not private. Attackers might be … see attached.

Could you please help?
Thanks so much,
Lucienne Wilmé lucienne.wilme@gmail.com

Steps I took leading up to the issue
For example:

  1. Go to ‘…’
  2. Click on ‘…’
  3. Scroll down to ‘…’
  4. See error

What application are you using?
For example, OJS 3.3.0-4

Additional information
Please add any screenshots, logs or other information we can use to investigate this problem.

Hello Lucienne,

It looks like your domain DNS settings have changed, preventing the SSL certificate from renewing. Our staff will be in touch shortly to assist you with the resolution for this issue.


Hello, Lucienne,

I’ve sent you an email from our ticket support system. Please have a look.

Best regards,