Cannot create new reviewer in review page

Software Support
1

Hello. I’m having difficulty in creating new review in reviewing page. When i click to create reviewer, the new windows just display white screen. For your info, creating reviewer in reviewing page. I need an explainantion. Tq.

2

Hi @hizazy,

Check your PHP error log for details.

Regards,
Alec Smecher
Public Knowledge Project Team

3

tq @asmecher…anything i will get back to you.

4

Good Morning @asmecher…here is the error in PHP log. Will you assist me on this matter?

Jul 31 09:54:38 publicweb2 httpd: ojs2 has produced an error#012
Message: USER ERROR: Smarty error: unable to write to $compile_dir ‘/home/ijbt/public_html/ojs/cache/t_compile’.
Be sure $compile_dir is writable by the web server user.#012 In file: /home/ijbt/public_html/ojs/lib/pkp/lib/smarty/Smarty.class.php#012
At line: 1093#012 Stacktrace: #012 Server info:#012 OS: Linux#012 PHP Version: 5.4.34#012 Apache Version: Apache/2.2.15 (CentOS)#012
DB Driver: mysql#012 DB server version: 5.5.10

Jul 31 09:54:38 publicweb2 httpd: ojs2 has produced an error#012
Message: WARNING: include(/home/ijbt/public_html/ojs/cache/t_compile/%%99^99A^99A58582%%createReviewerForm.tpl.php):
failed to open stream: No such file or directory#012 In file: /home/ijbt/public_html/ojs/lib/pkp/lib/smarty/Smarty.class.php#012
At line: 1256#012 Stacktrace: #012 Server info:#012 OS: Linux#012 PHP Version: 5.4.34#012 Apache Version: Apache/2.2.15 (CentOS)#012
DB Driver: mysql#012 DB server version: 5.5.10

Jul 31 09:54:38 publicweb2 httpd: ojs2 has produced an error#012
Message: WARNING: include(): Failed opening ‘/home/ijbt/public_html/ojs/cache/t_compile/%%99^99A^99A58582%%createReviewerForm.tpl.php’
for inclusion (include_path=’.
:/home/ijbt/public_html/ojs/classes:/home/ijbt/public_html/ojs/pages:/home/ijbt/public_html/ojs/lib/pkp:/home/ijbt/public_html/ojs/lib/pkp/classes
:/home/ijbt/public_html/ojs/lib/pkp/pages:/home/ijbt/public_html/ojs/lib/pkp/lib/adodb:/home/ijbt/public_html/ojs/lib/pkp/lib/phputf8
:/home/ijbt/public_html/ojs/lib/pkp/lib/pqp/classes:/home/ijbt/public_html/ojs/lib/pkp/lib/smarty:.:/usr/share/pear:/usr/share/php’)#012
In file: /home/ijbt/public_html/ojs/lib/pkp/lib/smarty/Smarty.class.php#012 At line: 1256#012 Stacktrace: #012 Server info:#012
OS: Linux#012 PHP Version: 5.4.34#012 Apache Version: Apache/2.2.15 (CentOS)#012 DB Driver: mysql#012 DB server version: 5.5.10

Jul 31 09:57:44 publicweb2 httpd: ojs2 has produced an error#012 Message: WARNING: include():
Failed opening ‘/home/ijbt/public_html/ojs/cache/t_compile/%%99^99A^99A58582%%createReviewerForm.tpl.php’
for inclusion (include_path=’.:/home/ijbt/public_html/ojs/classes:/home/ijbt/public_html/ojs/pages:/home/ijbt/public_html/ojs/lib/pkp
:/home/ijbt/public_html/ojs/lib/pkp/classes:/home/ijbt/public_html/ojs/lib/pkp/pages:/home/ijbt/public_html/ojs/lib/pkp/lib/adodb
:/home/ijbt/public_html/ojs/lib/pkp/lib/phputf8:/home/ijbt/public_html/ojs/lib/pkp/lib/pqp/classes:/home/ijbt/public_html/ojs/lib/pkp/lib/smarty:.
:/usr/share/pear:/usr/share/php’)#012 In file: /home/ijbt/public_html/ojs/lib/pkp/lib/smarty/Smarty.class.php#012 At line: 1256#012
Stacktrace: #012 Server info:#012 OS: Linux#012 PHP Version: 5.4.34#012 Apache Version: Apache/2.2.15 (CentOS)#012 DB Driver: mysql#012
DB server version: 5.5.10

Please respond to me as soon as possible. And is it possible to you to do some remote access to troubleshoot this issues?

5

Hi @hizazy,

Your file permissions aren’t set correctly. See the README document and the FAQ entry in this forum for recommendations.

Regards,
Alec Smecher
Public Knowledge Project Team