I have 2 ojs system installed in one ubuntu server with apache. The first ojs can not open the ‘Journal’ setting in administration page, the other one can open the page but takes 1 minute or so.
The journal which can not open the setting page is using 3.3.0 version.
The journal which can open the setting page is using 3.4.0.7 version
The server is using PHP version 8.1.29
Here’s the error I got from error.log file from var/logs/apache2 directory
Please help me troubleshoot this error.
Hi @prima,
Fist of all, could you please post your OJS error log, it should be in the folder named log, within your domain folder.
Second, is your install run via git?
Best regards,
Josh
Hi @prima.
It seems the server is firewalled from accessing the PKP server (pkp.sfu.ca). Either you need to configure the firewall to add an exception, or if your server is behind a proxy, set up a proxy configuration in the config.inc.php configuration file.
Regards,
Alec Smecher
Public Knowledge Project Team
hi @jnoronha ,
I can’t find the log file you mentioned, I’ve googled it and the gemini said there’s no log file specifically for OJS. Can you give me a clue where I can find the OJS log file?
yes I installed it via git.
I tried to disabled my firewall, but it still can’t open the journal setting.
I have to ask my network admin for this.
I’ll inform you the follow up action.
Thank you
