Bounce Address not being sent problem notices

Describe the issue or problem
We host 54+ journals on our OJS instance and 4 of the journals have different Bounce Address set up. One of the journals happen to notice that they were not getting any notices to the Bounce Address.

Steps I took leading up to the issue
For example:

  1. One of the 4 Journals that have a Bounce Address set up is our test journal. I tested on our test journal by having a test user submit an article. The test user purposely has a bad email. I did not get any emails to the bounce address saying the email was undeliverable.
  2. Could having more than one journal using Bounce Address be the cause similar to the answer in this post Mails from different SMTP server in mutualized OJS server ? Thanks

What application are you using?
For example, OJS 3.3.0-4

Additional information
Please add any screenshots, logs or other information we can use to investigate this problem.

Does anyone have any ideas? Thanks

If we have a DMARC no-reply email address set up were would an Bounce address go? Just trying to figure out how OJS handles emails. Thanks.

Hi @Stephen,

Yes, it’s possible to have bounce address for each journal separately, the part of logic is here.

In this case, the default_envelope_sender setting in the config file will overwrite the journal-level setting and, as far as I remember, the correspondent field in the form will be disabled. The logic in the code is here.

Thanks Vitaliy. We have a multiple journal set up. We host multiple journals and have a DMARC no-reply address setup in the config file. Also, our test journal along with another journal have bounce address setup. Bounced emails are not coming back to the email address we put in the Bounce address section. We are trying to trouble shoot why this is and were the bounced emails go. Any other ideas? We appreciate any help you can provide. Thanks.