I have had multiple reports of automated reminders being sent out early.
Just a gentle reminder of our request for your review of the submission, “xxxxxxxxxxxxxxxxxxx” for journal_x_y. We were hoping to have this review by 2016-03-24, and this email has been automatically generated and sent with the passing of that date. We would still be pleased to receive it as soon as you are able to prepare it.
This was sent on the 1st of March… so the date def hasn’t passed. Any ideas on how to debug this?
Hi @ajrbyers,
Could this be the review acceptance reminder, not the review completion reminder? The due date looks like the completion date, but if they have yet to confirm the acceptance of the review, that date need not have passed. Starting in OJS 2.4.8, there are different email templates for these two reminders.
Regards,
Alec Smecher
Public Knowledge Project Team
Hi Alec,
We’re on 2.4.3. Though its not limited to this. For example:
another journal set a request on 23/02 with a due date of 22/03 and no reminder was sent at all.
Its possible that we’re still using ScheduledTasks rather than ACron, do you think this might be the reason?
A
Hi @ajrbyers,
Did you configure a cron job per the suggestion in config.inc.php? If you don’t have acron enabled, then you’ll need to do that. If you do have that configured, then the two mechanisms will use the same code to generate reminders, so I don’t think that difference would explain it.
Regards,
Alec Smecher
Public Knowledge Project Team