When I receive the review decision, as in the attached image, I need to confirm the reviewer decision so as the to proceed. When I confirm, the status of “Red Review” does not change to “Revert Decision” and the “Review Submitted” does not change to “Complete”.
I had a case where the reviewers submitted their decisions and their status were “Read review”, when I informed the author about the final decision the email does not contain the reviewer’s form results.
Any help, please?