Articles Report Error after upgrade from 3.4.0.1 to 3.4.0.8

Software Support
1

Describe the issue or problem
After a recent upgrade of our OJS installation from 3.4.0.1 to 3.4.0.8 and relocation of the files_dir outside the public_html directory (for security reasons), we encountered a fatal error when accessing the Articles Report plugin. The system throws the following error:

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Steps I took leading up to the issue

  1. Logged into the OJS admin dashboard.
  2. Navigated to Statistics > Reports > Articles Report.
  3. Clicked to generate the report.
  4. The excel file generated has the error details

What application are you using?
OJS 3.4.0.8

Additional information

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image1513×362 34.6 KB

2

Hi @Anil,

Before anything, have you upgraded your install via git or .tar.gz file?

Best regards,
Josh

3

It need to debug the system to identify the specific issues.

4

@jnoronha

Thank you for the quick reply.
The upgraded was done using .tar.gz file.

Regards,
Anil

5

Hi,

The issue currently being faced is similar to the one previously reported by another user:

Since the upgrade process in this case was handled by our team, we have taken the initiative to investigate and provide a solution to fix the issue.

There are several options available to resolve this problem, and I’ve compiled a detailed guide in the following article:

:backhand_index_pointing_right: How to Fix a Failed Article Report Export in OJS

We hope this article will help other OJS users who are experiencing the same issue.

Thank you,
Almadani
OJT Team

1 Like
6

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