Annoying HTML codes in e-mail for Review Request

Software Support
1

We use e-mails to contact reviewers. At the end of the e-mail we send, the instructions for the reviewer are automaticaly copied. But the text appears with a lot of annoying HTML codes that make it difficult for the reviewer to read the text. For instante, in French, this is the end of the text:
…sans une nouvelle intervention du r&eacute;viseur. Si &agrave; la suite des modifications de l'auteur, l'article doit &ecirc;tre soumis &agrave; une nouvelle r&eacute;vision, il faut choisir l'option &laquo;&nbsp;Soumettre &agrave; nouveau &agrave; r&eacute;vision&nbsp;&raquo;.</p><p>&nbsp;</p>
How can this be avoided

2

Hi @PereC,

Which of our applications are you using, and what version?

Regards,
Alec Smecher
Public Knowledge Project Team

4

Dear Alec Smecher,

Thanks for your interest to solve the problem. I am using Open Journal
Systems. I think our version is still 2.2.4. Here you can see an example
of this problem. This is a message sent by the editor of the journal to
an expert asking to review an article:

As you see, the codes appear at the end of the message, in the text
which appears as a result of the link {reviewGuidelines}

And here you have the text as appears in Review Guideliness, without any
code (under Journal Management > Journal Setup > Step 2. Journal Policies:

The only way I could find to solve this is to replace the text with
codes in each e-mail with the text I keep without codes. But this is
laborious and what is more important in some cases I forget to do it and
the recipient of the message can hardly understant the text.

Best wishes,

Pere Casanellas
E-mail: pere.casanellas@b-j.cat mailto:pere.casanellas@b-j.cat
Barcelona
CATALONIA (Spain)

Keys on the independence of Catalonia: http://www.elclauer.cat/
http://www.elclauer.cat/canvi_idioma/en.html

Alec Smecher ha escrit el 03.03.16 a les 02:24:

5

Hi @PereC,

That’s a very old installation of OJS, and I suspect the issue you’re encountering has already been solved in newer releases. I’d suggest upgrading, and if you’re still having problems, follow up here.

Regards,
Alec Smecher
Public Knowledge Project Team

6

Thank you very much.

Pere

Alec Smecher ha escrit el 03.03.16 a les 17:55: