All accounts registered in the system cannot be landed


I am an editor from an academic publisher. We meet a serious problem today. All valid role accounts, cannot be landed, no error message, and therefore we cannot enter into the journal system.

We really don’t know what the problem is. Does it a common issue? We would appreciate it if you can help us to resolve this problem.

Thanks in advance for your reply.


Izzie Lee
Academic Research Publishers

Hi @libra_li,

Maybe someone changed the settings, special the encryption type one. Try to use the opposite of what’s there now and try logging again.