After clicking submissions give me HTTP ERROR 500

Software Support
1

hi all
after clicking submissions give me HTTP ERROR 500
https://journalsocialsciences.de/index.php/jss/submissions
What application are you using?
OJS 3.4.0-7

Additional information
Please add any screenshots, logs or other information we can use to investigate this problem.

2

Hi @bounama

For 500 (and other errors sent to your browser), it is best to check your PHP error logs to see if there are more clues as to what the issue is. If you are unsure of how to do that, please see here: How do I find my PHP error log?

-Roger
PKP Team

4

i see the logs
i can see any error just lines like this
[11/Nov/2024:20:32:32 +0100] “GET /index.php/jss/submissions HTTP/2.0” 500 - “https://journalsocialsciences.de/index.php/jss” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/130.0.0.0 Safari/537.36” “Traffic IN:55 OUT:140” “ReqTime:0 sec”

5

you can see full logs her
https://docs.google.com/document/d/16hsP-N1ehBvTsqQxwXcg_r0jsXEtSvVRTFyznNiyXv0/edit?usp=sharing

7

please someone help me

8

Hi @bounama,

That appears to be your Apache access log, not the PHP error log. Check the link above for guidance on where to find the PHP error log.

Regards,
Alec Smecher
Public Knowledge Project Team

9

please see the errors

https://docs.google.com/document/d/1mUJbkLW3ufwiuLtGMJSy2_LdLjY6b-8l_CZ9PUTfWp0/edit?usp=sharing

10

Hi @bounama,

Double-check the files_dir setting in your config.inc.php configuration file. Note that this directory should be outside the web root, or else you risk getting hacked; this is noted on the installation form, in the configuration file, and elsewhere.

Regards,
Alec Smecher
Public Knowledge Project Team

11

how make directory outside the web root